Refund policy

Return and Refund Policy

Returns
We want you to be fully satisfied with your purchase! If for any reason you are not happy, you can return eligible items within 30 days of purchase.

Eligibility

  • Items must be in their original, unused condition with all tags attached.
  • Returns must be accompanied by the original receipt or proof of purchase.
  • Certain items (e.g., final sale or perishable goods) are not eligible for return.

Return Process

  1. Contact Us: Email us at info.hhazardd@gmail.com with your order number and reason for return to initiate the return process.
  2. Ship the Item Back: Once your return is authorized, we’ll provide instructions on how to ship the item back. You are responsible for return shipping costs, unless the item was damaged or incorrect.
  3. Refund Processing: Once we receive your item, we will inspect it and notify you about the status of your refund. Refunds are typically processed within 5-7 business days to the original payment method.

Refunds

  • Refunds will be issued for the purchase price of the item only; shipping costs are non-refundable.
  • If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the cost of return shipping and issue a full refund.

Exchanges
We do not offer direct exchanges. To exchange an item, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours at info.hhazardd@gmail.com with photos and a description of the issue, and we will work to resolve it promptly.

Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check with your bank or credit card company, as processing times may vary. If there is still an issue, please contact us for assistance.

Changes to This Policy
We reserve the right to update this policy as necessary. Any changes will be reflected here.